Nasaktan Bilang Rideshare Passenger sa Los Angeles? I-save ang App at Insurance Records na Ito

Maaaring umalis ang rideshare passenger sa crash na halos walang paperwork na karaniwang hawak ng driver.

Maaaring hindi niya pag-aari ang vehicles, hindi kilala ang insurers, hindi nakikita ang police report, at hindi alam kung anong app phase ang active. Pero maaaring nasa phone niya ang mahalagang evidence: accepted ride, driver identity, license plate, pickup, route, timestamps, receipt, at platform communications.

Nire-regulate ng California ang rideshare companies bilang transportation network companies o TNCs. Inilalarawan ng California Public Utilities Commission ang mga ito bilang companies na gumagamit ng app para ikonekta ang passengers sa drivers na gumagamit ng personal vehicles.

Iniuugnay ng Public Utilities Code section 5433 ang insurance requirements sa iba't ibang app at trip periods. Hindi ibig sabihin nito na simple ang bawat claim o siguradong magbabayad ang isang policy. Ibig sabihin, mahalaga ang exact trip status.

General information ito, hindi legal advice. Nakadepende ang coverage sa platform, driver, vehicles, trip status, policy language, crash facts, at applicable law.

I-screenshot ang trip bago magbago ang app

I-save ang:

• platform name;
• trip date;
• request at acceptance time;
• pickup time at location;
• destination;
• route map;
• crash location;
• driver name at profile photo;
• vehicle make, model, color, at plate;
• trip o receipt number;
• fare at payment;
• account na nag-book;
• safety report o support-ticket number;
• cancellation, route-change, o refund messages.

Kumuha ng full-screen screenshots na may date, time, at app context kung maaari. Huwag i-crop ang nag-iisang copy hanggang mawala ang identifying details.

I-download o i-email din ang receipt. Maaaring may additional metadata ang original receipt o account export.

Kung ibang tao ang nag-book, i-preserve ang parehong account

Maaaring kaibigan, pamilya, employer, hotel, hospital, o business ang nag-order. Maaaring nasa booking account ang records na wala sa passenger's phone.

I-save ang:

• sino ang nag-book;
• receipt at trip screen ng booking account;
• messages sa pagitan nila;
• business-travel o guest-ride records;
• payment-card entries;
• pickup instructions at driver communications.

Huwag ipagpalagay na mare-reconstruct ng platform ang lahat gamit lang ang pangalan ng passenger.

Itala ang exact phase ng ride

Tinutukoy ng section 5433 ang periods, kabilang kapag logged in ang driver pero hindi pa accepted ang ride at kapag accepted na hanggang matapos ang transaction o ride. Tinatalakay din nito ang passenger entry at exit para sa ilang coverage.

Isulat:

• kung accepted na ang trip;
• kung naghihintay pa sa pickup;
• kung nakapasok na sa vehicle;
• kung papunta na sa destination;
• kung minarkahang complete ang ride;
• kung nakalabas na ang passenger;
• kung nangyari sa stop, route change, o post-crash movement.

Huwag manghula kung unclear. I-preserve ang screen at ilarawan ang personal na nakita.

I-save ang evidence mula sa bawat vehicle

I-preserve ang impormasyon ng:

• rideshare vehicle;
• ibang vehicles;
• owners na hindi nagda-drive;
• commercial o government vehicles;
• pedestrians, cyclists, o property involved;
• tow companies at storage locations.

Kunan ang:

• lahat ng sides;
• plates;
• impact points;
• deployed airbags;
• seat at seat-belt areas;
• broken glass at interior damage;
• roadway, signals, signs, at lane markings;
• debris, skid marks, fluids, at final positions;
• visible injuries kung appropriate.

Huwag ilagay ang sarili sa traffic o pumasok sa restricted scene.

Tukuyin ang seat at restraint

Itala ang:

• front o rear seat;
• left, center, o right;
• kung available at ginamit ang seat belt;
• kung nag-lock o lumuwag;
• airbag deployment;
• headrest position;
• contact sa seat, door, window, dashboard, o occupant;
• kung may luggage o object na tumama.

Maging accurate. Huwag baguhin ang kuwento para tumugma sa inaakalang gusto ng insurer.

Kunin ang police o CHP report number

Kung may police o CHP, i-save ang:

• agency;
• report o incident number;
• officer at badge;
• tow information;
• exchange card;
• witnesses;
• citation information na direktang natanggap.

Maaaring may error o omission ang report. Kunin ang complete copy at ihambing ang names, vehicles, insurance, passenger position, statements, at location sa sariling records.

Mag-report sa app nang maingat

Bago mag-submit:

• i-screenshot ang questions;
• i-preserve ang answers;
• sabihin lang ang firsthand knowledge;
• huwag manghula tungkol sa speed, fault, app status, o diagnosis;
• huwag sabihing uninjured dahil lang developing pa ang symptoms;
• i-save ang confirmation at case numbers;
• itago ang emails, chats, calls, at voicemail.

Maaaring maging bahagi ng insurance record ang support conversation.

I-document ang medical care at symptoms

Sabihin sa provider na rideshare passenger ka at ilarawan ang:

• crash direction at impact;
• seat position;
• seat belt at airbag;
• tinamaan ng katawan;
• immediate at later symptoms;
• prior injuries;
• missed work at limits.

I-save ang emergency records, imaging, referrals, prescriptions, work notes, follow-up, bills, at health-insurance explanations.

Magpagamot ayon sa health needs, hindi kung tumawag o nag-approve ang adjuster.

Maaaring higit sa isang policy ang kailangang suriin

Depende sa facts, maaaring kasama ang:

• rideshare company's insurance arrangement;
• rideshare driver's policy;
• other driver's policy;
• vehicle owner's policy;
• passenger's own auto policy, kabilang ang possible uninsured o underinsured motorist provisions;
• commercial o public-entity policy.

Hindi nagtatatag ng coverage ang maraming possible policies. Mahalaga pa rin ang terms, trip phase, use, fault, exclusions, at notice.

Hingin sa bawat caller ang:

• company;
• adjuster;
• claim number;
• insured person o entity;
• policy o coverage;
• kung injury, property, medical payments, o ibang issue.

Mag-ingat sa releases at broad authorizations

Maaaring makatanggap ng:

• recorded-statement request;
• medical authorization;
• settlement offer;
• electronic release;
• check;
• app waiver o acknowledgment;
• property-damage form.

Basahin ang buong document. Alamin kung anong persons, companies, policies, claims, at injuries ang sakop bago pumirma o mag-deposit.

Gumawa ng rideshare-crash folder

Itago ang:

1. trip screenshots, receipt, at export;
2. driver, vehicle, at plate;
3. platform report at support;
4. police o CHP;
5. photos, video, at witnesses;
6. medical records at bills;
7. work-loss at expenses;
8. insurance letters at claim numbers;
9. lahat ng documents para sa signature;
10. dated timeline ng crash, symptoms, treatment, at calls.

Hindi buong case ang app, pero maaaring ito ang pinakamalinaw na proof na connected ang passenger at driver sa accepted trip.

Mga Pinagmulan

• California Public Utilities Commission: Transportation Network Companies
• California Public Utilities Code section 5433

Makipag-usap sa Wildeboer Legal

Kung nasaktan ka bilang Uber, Lyft, o ibang rideshare passenger sa Los Angeles County, i-preserve ang trip, vehicle, medical, police, at insurance records bago magbago ang app history o electronic evidence.

Tumawag sa Wildeboer Legal para sa libreng consultation.