Insurance calls
When the Insurance Adjuster Calls
30-second answer
Confirm who is calling. Write down the claim number and questions. Give accurate basic facts, but do not guess, sign broad forms, or rush into a recorded statement.
Legal information from Wildeboer Legal · Updated July 31, 2026
Do this now
- 1Ask for the caller’s name, company, phone number, and claim number.
- 2Write down each question and your answer.
- 3Give only facts you know are accurate. Say when you do not know.
- 4Ask for forms and requests in writing before you respond.
- 5Save every email, letter, voicemail, and text.
Avoid this
- Do not guess about speed, distance, fault, or your medical condition.
- Do not treat a recorded statement as a casual conversation.
- Do not sign a broad medical authorization without understanding its scope.
Save these
- Claim number and adjuster contact information
- Your notes from each call
- Emails, letters, and text messages
- Any proposed authorization, release, or check
Common questions
Must I speak with the other driver’s insurer?
Your duties can depend on who is calling and the policy involved. You can ask for the request in writing and get advice before giving a detailed statement.
Can I correct something I said?
Write down what was wrong and when you noticed it. Do not invent a new answer. A lawyer can help you address a material mistake.
Why does the adjuster want medical records?
The insurer may be investigating the claimed injuries. Review the dates, providers, and types of records requested before signing.
Want more detail?
Read the full explanation
Insurance Adjuster Called After a California Crash? What to Say, Save, and Avoid SigningOfficial resources
Questions about your situation?
Talk with Arta Wildeboer
A short guide cannot account for every fact. A free consultation can help you understand the next step without pressure.